Refunds & Cancellation Policy

School fee payments

School fees collected through NAPA are collected on behalf of your school. The school, not NAPA, sets the fee, decides what it covers, and owns the refund decision.

If you believe a fee payment was incorrect, duplicated, or should be refunded, contact your school first. If your school approves a refund, we will process it to the original payment method.

Failed and duplicate payments

If money left your account but the payment shows as unpaid in the app, do not pay again — write to info@napaedu.com with the date, amount and reference. Payments that fail at the gateway are auto-reversed by your bank, typically within 5 to 7 working days.

Confirmed duplicate payments are refunded in full. We initiate the refund within 3 working days of confirming the duplicate; the amount reaches your account within 5 to 7 working days after that, depending on your bank.

School subscriptions

Schools may cancel at the end of their current term by writing to us. Fees already paid for a term in progress are not refundable, and the school keeps access until the end of that term. We will export your school’s data on request before the account closes.

How to raise a request

Email info@napaedu.com or call +91 97696 96970 (Monday to Friday, 10:00–18:00 IST). Include the payment reference, amount and date. We acknowledge every request within 48 hours.